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Returned items and was not given credit. The customer service does not follow customers requests and embarrassed me with my mother law. They make returning gift merchandise a nightmare. Add comment

  • Feb 02
  • Footwear and Clothing
  • Sweatshirt
  • 41
  • REVIEW RATING 4/5

I have ordered several items from Boston Proper only to find out it is no longer available or back ordered. Most recently I ordered a sweatshirt. It is now three months and I am still waiting. Their excuse is usually "additional delays from our manufacturer". It happens too often and I am constantly disappointed. Perhaps they should find better manufacturers! I can understand occasionally... Read more

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  • Nov 20, 2014
  • Footwear and Clothing
  • Sherman Oaks, California
  • Dress
  • 125
  • REVIEW RATING 4/5

I ordered a dress as a gift for my girlfriend two months ago out of the latest Boston Proper catalog. Now it's two months later - it still hasn't arrived and it's still backordered. Used the email contact but no response after four days. Called and talked to a phone rep. The phone rep doesn't know if the item is being produced or when it might be delivered. Suggested I keep calling in. A... Read more

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  • Nov 01, 2014
  • Footwear and Clothing
  • Poncho
  • 2
  • 2
  • 114
  • REVIEW RATING 4/5

I ordered this poncho October 9, 2014 and have not received it yet. You said the estimated time of arrival was October 13-15. What is the problem? If you are not going to ship it, then please credit my credit card. Or offer some exclamation? It was order number 831540012, for $ 98.15. It was taupe multi, size L/XL. the SKU # is 451005010776. This is the first time I have ordered from you, and I... Read more

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  • Oct 19, 2014
  • Footwear and Clothing
  • Manhattan, New York
  • Bad Hotline Service
  • 114
  • REVIEW RATING 4/5

purchased many items in the past...I recently purchased a top..realized immediately I already purchased a ift for this person..tryed to call..i was told by the boston proper hotline I was 2 in line...waited 30 minutes..opted on the call back..NOPE..woke up in the am,,no call back..went to the website for a live chat,,was told,,Sorry...you have to wait til it arrives to return it..REALLY!!?? I... Read more

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  • Oct 15, 2014
  • Footwear and Clothing
  • Clothes Return
  • 207
  • REVIEW RATING 4/5

Over a year ago I received a $100 gift card to use at Boston Proper. After reviewing the catalog and then going online I noticed that many customers had given bad reviews for a many items they ordered. This made it difficult for me to find anything worth paying their high rip off prices. So I waited for their seasonal clearance sale and was able to pick up a few still overcharged tops and... Read more

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  • Sep 24, 2014
  • Footwear and Clothing
  • Florida, United States
  • Clothing
  • 101
  • REVIEW RATING 3/5

They don't ship the correct item and if they do 60% of the time it is used and stuffed back into the plastic sack. No employee every checks it. If it's a black dress, hey, that's okay. If it has underarm stains or worse, so what! Customer service is horrible, management is even worse. Their clothing now is second rate. Must be using China more and more. I used to order thousands of dollars... Read more

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  • Sep 24, 2014
  • Footwear and Clothing
  • Jacket
  • 137
  • REVIEW RATING 3/5

I placed an order with Boston Proper for the first time, ordering the cute Parisian Jacket in a size 14. I explained that I needed rush service as I was leaving for a trip. I paid for expedited service but when I received the jacket it was the wrong size! The actual receipt inside the box stated the correct size that I had ordered but the jacket sent was way too large. I called Boston Proper and... Read more

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  • Sep 18, 2014
  • Footwear and Clothing
  • Mccandless Township, Pennsylvania
  • Outfit Order
  • 108
  • REVIEW RATING 4/5

I ordered an outfit from Boston Proper online. Three weeks later I received a $150 order from Soma. The invoice inside the package had the name and address of a woman from Oregon. I live in Pennsylvania! I took the package to the Soma store in my mall. A week or so later I got my credit card bill and I had been charged for the outfit from Boston Proper which I had never received. Finally I... Read more

Was this review helpful? 2 0

I told them to STOP sending me catalogs and they said that they will stop. But they're still doing it for months despite what I said plenty of times. I will keep throwing them in the trash. Shame on them! Add comment

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