Boston Proper Complaints and Reviews

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Boston Proper
Main address: 33487 Boca Raton Florida
1-800-637-0152, , http://www.bostonproper.com/custserv/contactus.jsp
  • 54+3 mobile complaints
  • $3.5K claimed losses
  • $61 average
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  • Sep 24
  • Footwear and Clothing
  • Florida, United States
  • Clothes Ordering
  • 15

They don't ship the correct item and if they do 60% of the time it is used and stuffed back into the plastic sack. No employee every checks it. If it's a black dress, hey, that's okay. If it has underarm stains or worse, so what! Customer service is horrible, management is even worse. Their clothing now is second rate. Must be using China more and more. I used to order thousands of dollars... Read more

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  • Sep 24
  • Footwear and Clothing
  • Wrong Size Jacket
  • 21

I placed an order with Boston Proper for the first time, ordering the cute Parisian Jacket in a size 14. I explained that I needed rush service as I was leaving for a trip. I paid for expedited service but when I received the jacket it was the wrong size! The actual receipt inside the box stated the correct size that I had ordered but the jacket sent was way too large. I called Boston Proper and... Read more

Was this review helpful? 1 1

     

  • Sep 18
  • Footwear and Clothing
  • Mccandless Township, Pennsylvania
  • Outfit Order
  • 28

I ordered an outfit from Boston Proper online. Three weeks later I received a $150 order from Soma. The invoice inside the package had the name and address of a woman from Oregon. I live in Pennsylvania! I took the package to the Soma store in my mall. A week or so later I got my credit card bill and I had been charged for the outfit from Boston Proper which I had never received. Finally I... Read more

Was this review helpful? 1 0

I told them to STOP sending me catalogs and they said that they will stop. But they're still doing it for months despite what I said plenty of times. I will keep throwing them in the trash. Shame on them! Add comment

     

  • Aug 15
  • Footwear and Clothing
  • Work Hours
  • 69

Hi. I recently was hired in April to work at your Coconut Point store for a 15-20 hr. work week. I've been working one day a week (4 hrs.). lately. I know your company helps out in charitable ways but how about starting with your employees. I recently had my car insurance dropped and my phone service turned off because I couldn't make the payments. I really need to work and I enjoy working at... Read more

Was this review helpful? 2 0

     

  • Aug 13
  • Footwear and Clothing
  • Boho Print Dress
  • 85

A few years ago, I ordered a boho print dress (more than I wanted to pay but it looked quite beautiful). It took an inordinate amount of time to arrive. When it did, the dress was not true to size and the colors in the patterns were garish -- not at all how they photographed in the catalogue. I returned it but not without attitude from the customer service rep who informed me that I would have to... Read more

Was this review helpful? 2 0

     

  • Jun 13
  • Footwear and Clothing
  • Las Vegas, Nevada
  • Cancelled Order
  • 53

they had my address listed as a fictitious address in their system. nothing bad appeared on their files as to why. they would not honor an order from me because someone who used to live at this address evidently did something bad!!! so boston proper is punishing me and losing out on a sale. no real reason why i can't order except there are issues with the mailing address....AND I WASN'T EVEN... Read more

Was this review helpful? 1 1

I have ordered from Boston Proper a few times, and have mostly had to return the item. The quality shown in the catalog is far better than what i received. It seems that the merchandise is a knock off. Never will i order again!!!!!!!! Add comment

     

  • May 17
  • Online Shopping
  • Houston, Texas
  • Cancelled Order
  • 57

Boston Proper cancelled my order number 824510330. They waited a month to tell me it was out of stock. Now they email that it has been cancelled. This is the second issue I had with them. Last time I paid $10.00 for shipping and they sent it through the mail rather than FedEx and it got lost. Why did I pay for shipping? Additionally, they don't even send a nice email. They just email and... Read more

Was this review helpful? 2 0

I placed an order in time to have it the next weekend for a business trip. Come to find out the shipping time on my confirmation is not the shipping time they honor. So now I'm out of toe outfits & money to go out tonight and try to purchase something to wear. Very irritated! Add comment

 
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