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1.5 Based on 11 reviews
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For years, I ordered beautiful quality products with no issues but recently the customer service has declined and the website order process is impossible. Once you choose your product and try to checkout, it loses your order. i think the glitch allows for you to have to call their customer service so they can steal your credit card/identity over the phone. So disappointing!! i used to purchase most of my clothes on this site. Too bad for... Read more

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I have received two of these tops in white and they have arrived reeking of a perfume order r to which I am allergic. I really like the top so it's frustrating. I can't have that fabric anywhere near me. The agent I spoke to about it was pleasant but there was no resolution offered to me.

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***Customer Service Complaint*** Order Number: 846690092 I have been a loyal Boston Proper customer since November of 2005 and have not had a single regret about patronizing this establishment until a recent incident having an outcome that has left me no other recourse but to receive a partial refund (half the cost) for a blouse I paid nearly $80 for ($78.95) due to lack of adequate Boston Proper internal controls. In May 2015 Boston Proper... Read more

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Boston Proper now enforces a 60-day return policy. They used to be about the customer now they provide the worst customer experience! After waiting for merchandise which is ALWAYS on back-order, when I went to return the 2 items that were originally shipped on-time (shocking) along with the back-ordered item, they shipped a(paid for postage twice now) them back to me and refused to return the 3 items because the original items were past... Read more

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I ordered a substantial amount of merchandise through Boston Proper with a confirmation email following. Anticipated deliver date soon followed but that date came and went without any correspondence from the company. I called customer service to inquire and the rep couldn't give a valid reason for fulfillment of order. She then transferred me to Jose, her supervisor, and he stated they could shop 2 of the 12 items ordered. I quickly told him to... Read more

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I ordered a top and leggings in a small. I used their sizing chart to order that size. Both items were too big. So, we returned them and tried to order an extra small in each. They were out of stock, very disappointing! My husband went on line the next day and and was able to order the extra small top, no problem. Then, we get two extra smalls! So, we return one extra small. The confusion with the billing was ridiculous! They were very nice on... Read more

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I placed an order end of Nov. It's been three weeks and I have yet to receive anything. I called in and the customer service rep was totally helpless with attitude. I asked for a manager and was transferred to Jose. He literally told me he couldnt tell me anything more than what the tracking information told him. I was able to read that myself. His attitude was extremely poor. He told me that as of Dec 14, it shows it was sent to my local post... Read more

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This is the only company that if the shipment is lost due to their fault that they don't offer the reshipped. Terrible company terrible customer service! Do not order from them!!!! Worst company to deal with.

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1.0 star rating 8/14/2015 This has been the ABSOLUTE WORST company to deal with!!! 1st, I ordered 2 pair of shoes (didn't know which size would fit) for a wedding and paid $25 extra for 1 day shipping. 2.5 days later, no package. Called the company and they couldn't find the package and said they couldn't reship or refund me until they waited for at least 2 weeks to see if the package shows up. WTH?? So then, after getting a manager on the... Read more

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The prices are absurd for the poor quality. I have tried them a few times and been entirely disappointed. The styles are so nice but the truth is they are thieves. I pined over a blouse that sold out but then came back in. I ordered it. I was SO excited. Well...it was just AWFUL looking. It was stretchy and dull and nothing like the pic. If these garments were Made in the USA or 1/10 the price, ok. But they are all imported from China and... Read more

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