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I happened to notice a denim jacket with embroidery and distinct scallop lace sleeves, very pretty, very unique. By the time I could order it, they were all sold out (I had it waiting in my cart, too ). I was very disappointed, but a customer service rep was able to...
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5.0
#1061096
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Placed an order on February 23, 2017; one item was for an event on May 20, 2017. Never received any emails, feedback, etc. on the backordered item. I checked the order status 9 days before May 20; said item would ship May 15...checked the item status again and now it...
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#1048713
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For the second time this year, Boston Proper sent me an email that they did not have enough inventory to send me all the items in my order. Fail #1. They some how erased my apt # from my shipping address, so FEDEX returned my order to BP as un-deliverable. Fail#2. This...
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#1037878
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Boston Proper - Quality and customer service

Boston Proper
#1065260
1.0
I have been a loyal customer for 10years love their uniqueness .....but over the past year it's just been bad in quality and customer service. I'm done charging high prices and giving poor quality of clothing find another uniqueness enghoug to pick from
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Boston Proper Customer Care Review

Boston Proper
#1028819
2.1
Twice in a row I have had returns delivered but no refund. There is always an excuse on their end. I love most of the clothes but hate losing so much money because of their incompetence.
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Boston Proper Customer Care Review

Boston Proper
#1009633
My order did not arrived. I contacted the Customer Service several times but all the agents told me that their System was Down. What a lame excuse! Boston Proper is the worst online business that I have encountered. I lost $200.00 plus.
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Boston Proper Top Review

Boston Proper
#909711
I have received two of these tops in white and they have arrived reeking of a perfume order r to which I am allergic. I really like the top so it's frustrating. I can't have that fabric anywhere near me. The agent I spoke to about it was pleasant but there was no resolution offered to me.
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After placing an order for a holiday dress I repeatedly checked the tracking site listed in the "Your Order has Shipped" email as I wanted this dress for a holiday party. The only indicator of progress on the tracking site noted that the shipping label had been...
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1.0
I liked
  • Clothing when it arrives
I didn't like
  • Online ordering process or customer service call centr
  • Did not get product
#978853
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For years, I ordered beautiful quality products with no issues but recently the customer service has declined and the website order process is impossible. Once you choose your product and try to checkout, it loses your order. i think the glitch allows for you to have...
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2.8
I liked
  • Products
I didn't like
  • Online ordering process or customer service call centr
#939056
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***Customer Service Complaint*** Order Number: 846690092 I have been a loyal Boston Proper customer since November of 2005 and have not had a single regret about patronizing this establishment until a recent incident having an outcome that has left me no other...
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#901978
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Boston Proper now enforces a 60-day return policy. They used to be about the customer now they provide the worst customer experience! After waiting for merchandise which is ALWAYS on back-order, when I went to return the 2 items that were originally shipped on-time...
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Anonymous
Anonymous

i used to love Boston Properbut i rarely ever buy anything from them anymore because every item is on back order which i find is usually the fault of management! This is horri...

2.1
I didn't like
  • Refund policy
#869642
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I ordered a substantial amount of merchandise through Boston Proper with a confirmation email following. Anticipated deliver date soon followed but that date came and went without any correspondence from the company. I called customer service to inquire and the rep...
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Anonymous
Anonymous

I also spoke to Mr. Jose for the same reasons; not receiving merchandise when promised; preorders turning into back orders. Horrible customer service. They should notify you b...

#846115
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I ordered a top and leggings in a small. I used their sizing chart to order that size. Both items were too big. So, we returned them and tried to order an extra small in each. They were out of stock, very disappointing! My husband went on line the next day and and was...
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#756248
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I placed an order end of Nov. It's been three weeks and I have yet to receive anything. I called in and the customer service rep was totally helpless with attitude. I asked for a manager and was transferred to Jose. He literally told me he couldnt tell me anything more...
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1.0
#753876
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