filters
state:
Show
city:
Show
product:
Show
Boston Proper Trying to double dip my Account right now.. August 25th. for an order that was Paid for and delivered Aug 7th. They have my account overdrawn now for the next 4 business days, hoping it will just fall off on its own and they dont think thats a problem....
Read more
Anonymous
Cynthia

The service is not good at all. Takes forever for them to receive return and ALWAYS save your tracking number from the post office. After this last time, I won’t be buying f...

2.4
I liked
  • Dress
#1092587
Reply to reviews
I happened to notice a denim jacket with embroidery and distinct scallop lace sleeves, very pretty, very unique. By the time I could order it, they were all sold out (I had it waiting in my cart, too ). I was very disappointed, but a customer service rep was able to...
Read more
5.0
#1061096
Reply to reviews
Placed an order on February 23, 2017; one item was for an event on May 20, 2017. Never received any emails, feedback, etc. on the backordered item. I checked the order status 9 days before May 20; said item would ship May 15...checked the item status again and now it...
Read more
#1048713
Reply to reviews

Boston Proper - Person rude

Boston Proper
#1133861
All I want to do is order a catalog...and you people are making it impossible.
Comment
Show

Boston Proper - Quality and customer service

Boston Proper
#1065260
1.0
Details
I have been a loyal customer for 10years love their uniqueness .....but over the past year it's just been bad in quality and customer service. I'm done charging high prices and giving poor quality of clothing find another uniqueness enghoug to pick from
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Boston Proper Customer Care Review

Boston Proper
#1028819
2.1
Details
Twice in a row I have had returns delivered but no refund. There is always an excuse on their end. I love most of the clothes but hate losing so much money because of their incompetence.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Boston Proper Customer Care Review

Boston Proper
#1009633
My order did not arrived. I contacted the Customer Service several times but all the agents told me that their System was Down. What a lame excuse! Boston Proper is the worst online business that I have encountered. I lost $200.00 plus.
Comment
Show
For the second time this year, Boston Proper sent me an email that they did not have enough inventory to send me all the items in my order. Fail #1. They some how erased my apt # from my shipping address, so FEDEX returned my order to BP as un-deliverable. Fail#2. This...
Read more
#1037878
Reply to reviews
After placing an order for a holiday dress I repeatedly checked the tracking site listed in the "Your Order has Shipped" email as I wanted this dress for a holiday party. The only indicator of progress on the tracking site noted that the shipping label had been...
Read more
1.0
I liked
  • Clothing when it arrives
I didn't like
  • Online ordering process or customer service call centr
  • Did not get product
#978853
Reply to reviews
For years, I ordered beautiful quality products with no issues but recently the customer service has declined and the website order process is impossible. Once you choose your product and try to checkout, it loses your order. i think the glitch allows for you to have...
Read more
2.8
I liked
  • Products
I didn't like
  • Online ordering process or customer service call centr
#939056
Reply to reviews
***Customer Service Complaint*** Order Number: 846690092 I have been a loyal Boston Proper customer since November of 2005 and have not had a single regret about patronizing this establishment until a recent incident having an outcome that has left me no other...
Read more
#901978
Reply to reviews
Boston Proper now enforces a 60-day return policy. They used to be about the customer now they provide the worst customer experience! After waiting for merchandise which is ALWAYS on back-order, when I went to return the 2 items that were originally shipped on-time...
Read more
Anonymous
Anonymous

i used to love Boston Properbut i rarely ever buy anything from them anymore because every item is on back order which i find is usually the fault of management! This is horri...

2.1
I didn't like
  • Refund policy
#869642
Reply to reviews
I ordered a substantial amount of merchandise through Boston Proper with a confirmation email following. Anticipated deliver date soon followed but that date came and went without any correspondence from the company. I called customer service to inquire and the rep...
Read more
Anonymous
Anonymous

I also spoke to Mr. Jose for the same reasons; not receiving merchandise when promised; preorders turning into back orders. Horrible customer service. They should notify you b...

#846115
Reply to reviews

Contact Boston Proper

Mailing Address:
Boston Proper, Inc
6500 Park Of Commerce Blvd.
Boca Raton, Florida 33487
Phone:
(800) 637-0152
More

Boston Proper Products and Services

I ordered a top and leggings in a small. I used their sizing chart to order that size. Both items were too big. So, we returned them and tried to order an extra small in each. They were out of stock, very disappointing! My husband went on line the next day and and was...
Read more
#756248
Reply to reviews