Boston Proper
Reviews and Complaints
Return policy
- Return policy
Preferred solution: Full refund
User's recommendation: do not buy
WARNING DO NOT BUY!!!
User's recommendation: WARNING DO NOT BUY
I need to return a few items
Return label.
Preferred solution: Full refund
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Verified Reviewer | Los Angeles, CaliforniaSALE OF NONEXISTING PRODUCTS
I PURCHASED A PRODUCT IN OCT. 2021 RECEIVED EMAILS TELLING ME IT WAS IN BACK ORDER BUT TO REST ASSURE IT WOULD BE SHIPPED AT A LATER DATE , I RECEIVED (2) EMAILS W DIFFRENT DATES, FINALLY TODAY (MARCH 27) I CALL AFTER 6 MONTHS OF BEING LIED TO CONFIRM THE SHIPPING DATE AND AGAIN AM GIVEN THE DATE OF APRIL26 SIBNCE MY EXPERIERNCE WITH THIS CO.
IS SO UNRELIABLE I ASK TO SPEAK WITH MANAGEER SO HE CAN CONFIRM THE INFO TO WHICH I AM TOLD THEY DO NOT HAVE THE PRODUCT THEY HAVE STOPPED CARRYING THAT STYLE SINCE NEVER HAD IT IN STOCK .THIS CO.
DOES NOT VALUE OR RESPECT THEIR CUSTOMERS THEY ARE VERY DISORGANIZED AND DECEITFUL
CUSTOMER BEWARE DO NOT SHOP AT THIS SITE NOR INVEST. FOR SOMETHING COMPARABLE TO THIS GO TO GIORDANO FASHIONS
- Look of product
- Way they treat loyal customers
- Did not get product
- Deceitful waste of time
User's recommendation: NEVER SHOP HERE!!!! CUSTOMER BEWARE DECEITFUL CO.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConsistently horrible and dishonest customer service
This company is dishonest, and consistent in false advertising
I am beyond furious.
Order was placed on August 30, 2021.
Even though all items showed to be in stock on line, I CALLED and ordered this over the phone so that I could make sure all items really WERE in stock. I asked the woman who was helping me FOUR times, and begged her to check, and she stated all items were IN STOCK and would ship out the next day which would have been August 31st. I then received a confirmation email, showing the 3 items I ordered.
However, they did NOT ship out on August 31st, as I got an email on September 1st stating FedEx was still awaiting the order. Not only that, the shipment showed that only TWO out of my THREE items were shipping!!
There was NO mention of any pre-order, or back ordered items on any email correspondence I had gotten previously, to advise me there was an issue with one of my items. I received NOTHING with any explanation whatsoever, especially after customer service confirmed FOUR times all items were in stock.
This is TYPICAL for the PATHETIC, HORRIBLE CUSTOMER SERVICE from Boston Proper.
Upon calling to inquire as to WHAT happened, and WHY my third item was left out of the shipping with absolutely NO mention as to what happened, I found out the item had been reserved for me, and for some reason, would not be shipping until September 13th!!!!!!!!! I ordered in PLENTY OF TIME TO GET MY ITEMS IN TIME FOR VACATION..even calling and verifying FOUR times that they were in stock!!!!! I leave on vacation on the 17th, so you better make real sure its overnighted to me with NO ADDITIONAL CHARGE..and even still, if this item doesnt fit me, it leaves me no time to do anything about it because of your horrible customer service.
Absolutely EVERY TIME, I have order issues with this company!!!! Not even three months ago I had issues!!!! A supervisor got in touch with me, called me, swearing up and down, promising that she was going to make EVERYTHING better, that she was new there, and thats what she got hired for, and was taking over everything and this sort of thing would not happen again!!!! And HERE WE ARE!!!!!
AGAIN!!!!
I have now filed THREE complaints with the Better Business Bureau against the company, and had intended on NEVER ordering from you all again, despite the fact that I was given a measly 10% off for the trouble Boston Proper caused me. ARE YOU KIDDING ME?
I will now be filing yet a FOURTH complaint with the Better Business Bureau. And this WILL be the LAST TIME I EVER ORDER from the despicable company again.
FURIOUS AND DISGUSTED-
- Cute clothes if they are really in stock or in inventory
- Bad quality
- Did not get product
- Way they treat loyal customers
Preferred solution: Let the company propose a solution
User's recommendation: Find another place to shop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Dis-service
If I could give a negative rating I would have 1 is too high for this vendor
- Suck as a vendor
- New return policy
- Way they treat loyal customers
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT ORDER FROM THIS VENDOR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gouverneur, New YorkItem return refund status
Preferred solution: Full refund
No pakage
- Cute clothes
- Products
- Shipping
Opened package
Crap quality
- Super cute
- Bad quality
Preferred solution: Full refund
User's recommendation: DO NOT SPEND YOUR MONEY HERE
Quality control issue
- Nonr
Preferred solution: Let the company propose a solution
User's recommendation: Be very careful / no quality control.
Excessive Return Fees
Preferred solution: Full refund
User's recommendation: shop elsewhere!
I need address to return an item
User's recommendation: Call to make order
Did NOT recieve order
User's recommendation: AVOID THIS COMPANY
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