Boston Proper
Reviews and Complaints
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Verified Reviewer |
Girard, Ohio
Need to make returns/exchanges
I have $400 worth of product that needs exchanged or returned. The order came in 4 deliveries. For convenience and simplicity, I waited to do my next set of transactions until the whole order arrived and I could try it all on together.
Now I no longer have the option on the customer service website to do any exchange/return on some items of the 3 deliveries because some were received more than 30 days ago.
My goal is to do returns of items that dont fit and reorder in another size, and color.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Girard, Ohio
Need to make returns/exchanges
I have $400 worth of product that needs exchanged or returned. The order came in 4 deliveries.
For convenience and simplicity, I waited to do my next set of transactions until the whole order arrived and I could try it all on together. It took until May 1,2023 to receive the full order.
Now I no longer have the option on the customer service website to do any exchange/return on some items of the 3 deliveries because some were received more than 30 days ago. My goal is to do returns of items that dont fit and reorder in another size, and color.
Pocatello, Idaho
Return item
The item doesnt fit I do not care for the color. I need to speak to a Boston Proper representative, please.
I never received a receipt nor a packaging slip in my box. I dont know what my order number is would somebody please help me my phone number is 702-306-****.
Im really getting upset and I order a whole lot from Boston Proper. And right now I feel like giving you zero star.
Cleveland, Ohio
I never said I was a “ pissed” customer
I have no complaint. Customer service rep for returns promptly sent return label.
Rep was friendly and thorough The quality of clothing has always been as represented in their catalogs . Would like to see more scarlet red and pastel yellow colors of tops and shoes and also crocheted long sweater cover ups .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Item too big. It’s not a return, it’s an exchange.
This was an exchange, there was no problem.
I dont have a complaint, the representative was very good and she explained an exchange in detail. I am very satisfied.
- Good quality
User's recommendation: I would recommend Bosto Proper to anyone.
Thank you for your kind words, we appreciate our customers and the time you took to post this review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Need someone who speaks English
No one speaks proper English!! I have called several times and have spent several hundred dollars with BP. Now I need help and get someone from Asia I need help!
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy if you only speak English!
Hello, I am the Sr. Manager for the Customer Experience Team here at Boston Proper, and I would be happy to assist you. Are you open to a phone conversation?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Final sakes, not on receipt
I wanted to exchange or refund. They said it was final.
Nowhere on my order did it say final. I have been a customer for years, they lost me. They have gone downhill.
Customer service is not even worth bothering with. I am so done with Boston Proper.
- Loved the quality and styles
- Ustomer service
- Exchanges and refunds non existent
Preferred solution: Apology
User's recommendation: Be aware if something goes wrong, their customer service is horrid.er
Hello, I am the Sr. Manager of the Customer Experience Team here at Boston proper.
I sincerely apologize for such a poor experience and would be happy to assist you. Are you open to a phone conversation?
Replying to
Return policy
return policy from date of purchase not date of delivery. Not a true 30 day return policy. Will never use company again!!!
- Return policy
Preferred solution: Full refund
User's recommendation: do not buy
I sincerely apologize for the inconvenience, and I am more than happy to assist you. Are you open to a phone conversation?
Chicago, Illinois
WARNING DO NOT BUY!!!
WARNING, DO NOT BUY !!! ~THEY CHARGED MY ACCOUNT ~NO ORDER CONFIRMATION ~CALLED & THEY COULD NOT FIND ME BY NAME, TELEPHONE NUMBER NOR BY EMAIL
MY CREDIT CARD COMPANY FRAUD DEPARTMENT INVOLVED
User's recommendation: WARNING DO NOT BUY
Vista, California
I need to return a few items
Call me T 619-370-****. I need to return a few items, I bought the items they are too big and quality is not what I had in mind.
San Giuliano Terme, Tuscany
Return label.
Requested a return label x4 weeks ago
Still waiting. Spoke to 7 representative
And no one is sending return label
Top is to small.
Halina
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
SALE OF NONEXISTING PRODUCTS
I PURCHASED A PRODUCT IN OCT. 2021 RECEIVED EMAILS TELLING ME IT WAS IN BACK ORDER BUT TO REST ASSURE IT WOULD BE SHIPPED AT A LATER DATE , I RECEIVED (2) EMAILS W DIFFRENT DATES, FINALLY TODAY (MARCH 27) I CALL AFTER 6 MONTHS OF BEING LIED TO CONFIRM THE SHIPPING DATE AND AGAIN AM GIVEN THE DATE OF APRIL26 SIBNCE MY EXPERIERNCE WITH THIS CO.
IS SO UNRELIABLE I ASK TO SPEAK WITH MANAGEER SO HE CAN CONFIRM THE INFO TO WHICH I AM TOLD THEY DO NOT HAVE THE PRODUCT THEY HAVE STOPPED CARRYING THAT STYLE SINCE NEVER HAD IT IN STOCK .THIS CO.
DOES NOT VALUE OR RESPECT THEIR CUSTOMERS THEY ARE VERY DISORGANIZED AND DECEITFUL
CUSTOMER BEWARE DO NOT SHOP AT THIS SITE NOR INVEST. FOR SOMETHING COMPARABLE TO THIS GO TO GIORDANO FASHIONS
- Look of product
- Did not get product
- Way they treat loyal customers
- Shipping
User's recommendation: NEVER SHOP HERE!!!! CUSTOMER BEWARE DECEITFUL CO.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Consistently horrible and dishonest customer service
This company is dishonest, and consistent in false advertising
I am beyond furious.
Order was placed on August 30, 2021.
Even though all items showed to be in stock on line, I CALLED and ordered this over the phone so that I could make sure all items really WERE in stock. I asked the woman who was helping me FOUR times, and begged her to check, and she stated all items were IN STOCK and would ship out the next day which would have been August 31st. I then received a confirmation email, showing the 3 items I ordered.
However, they did NOT ship out on August 31st, as I got an email on September 1st stating FedEx was still awaiting the order. Not only that, the shipment showed that only TWO out of my THREE items were shipping!!
There was NO mention of any pre-order, or back ordered items on any email correspondence I had gotten previously, to advise me there was an issue with one of my items. I received NOTHING with any explanation whatsoever, especially after customer service confirmed FOUR times all items were in stock.
This is TYPICAL for the PATHETIC, HORRIBLE CUSTOMER SERVICE from Boston Proper.
Upon calling to inquire as to WHAT happened, and WHY my third item was left out of the shipping with absolutely NO mention as to what happened, I found out the item had been reserved for me, and for some reason, would not be shipping until September 13th!!!!!!!!! I ordered in PLENTY OF TIME TO GET MY ITEMS IN TIME FOR VACATION..even calling and verifying FOUR times that they were in stock!!!!! I leave on vacation on the 17th, so you better make real sure its overnighted to me with NO ADDITIONAL CHARGE..and even still, if this item doesnt fit me, it leaves me no time to do anything about it because of your horrible customer service.
Absolutely EVERY TIME, I have order issues with this company!!!! Not even three months ago I had issues!!!! A supervisor got in touch with me, called me, swearing up and down, promising that she was going to make EVERYTHING better, that she was new there, and thats what she got hired for, and was taking over everything and this sort of thing would not happen again!!!! And HERE WE ARE!!!!!
AGAIN!!!!
I have now filed THREE complaints with the Better Business Bureau against the company, and had intended on NEVER ordering from you all again, despite the fact that I was given a measly 10% off for the trouble Boston Proper caused me. ARE YOU KIDDING ME?
I will now be filing yet a FOURTH complaint with the Better Business Bureau. And this WILL be the LAST TIME I EVER ORDER from the despicable company again.
FURIOUS AND DISGUSTED-
- Cute clothes if they are really in stock or in inventory
- Did not get product
- Way they treat loyal customers
- False advertisement
Preferred solution: Let the company propose a solution
User's recommendation: Find another place to shop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Dis-service
If I could give a negative rating I would have 1 is too high for this vendor
I placed an order that was suppose to arrive within 3 - 7 business days nothing has arrived and I found out the replacement items I ordered that were suppose to be delivered the next day never shipped and next day is a JOKE. Try to reach Customer Dis-Service is a joke. DO NOT ORDER FROM THIS VENDOR.
- Bad quality
- Terrible customer service
- New return policy
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT ORDER FROM THIS VENDOR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gouverneur, New York
Item return refund status
Request status of a returned item - order # 1218**** / - 21443**** - return item # 2AG443****. Returned 11/23/2021.
Customer # 483****.
(Mixed Pearl Ankle Jean) $139.81. Pay Pal payment.
Preferred solution: Full refund
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Hello Lian, We do apologize for any inconvenience you have endured with returning your item. We certainly do not wish to disappoint our customers.
Anytime you have any concerns and would like assistance on how to proceed with a return please feel free to call our customer service at 800-243-****. Thank you for shopping at Boston Proper.