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Contact Boston Proper Customer Service

Boston Proper Phone Numbers and Emails

Toll-Free Number:

  • (800) 637-0152
Call customer service

Customer Service:

  • (800) 243-4300

Boston Proper Email:

customerservice@bostonproper.com
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How to Contact Boston Proper Customer Service?

Most Popular Number:

(800) 637-0152
Total calls: 124 Issue resolved: 1 Last call: Oct 12, 2024

Boston Proper customer service enlists a couple of contact numbers to provide valuable experience to its clients regarding queries and concerns. Customers can talk to the company customer support team by dialing their toll number, 1-800-637-0152. Another number to discuss matters related to the company and its services is 1-800-243-4300. This Boston Proper phone number can also be used to place an order. To directly speak to an agent, contact the numbers during business hours. The operational hours are between 8:00 AM and 11:00 PM EST, seven days a week. You can also ask about the company return policy by dialing these numbers.

Should you need to reach out to the company corporate office, you'll find it at 1155 Broken Sound Parkway Northwest, Suite A-D, Boca Raton, Florida 33487, USA. The central location of this address plays a crucial role in their steadfast operations seven days a week. In its pursuit to provide the best possible customer service, the company has expanded its horizons to other locations. The second Boston Proper location is 2280 Schuetz Road, Saint Louis, MO 63146. The company has published one more mailing address, and it is 1605 South Elmwood Drive, Mexico, MO 65265.

Customers can reach out to the company by visiting the Boston Proper website. The company support team is always ready to provide personal services and build a lifetime relationship with its customers. So, it has created a user-friendly website where customers can view different ways to contact the support team. The easiest one is to dial the customer service numbers. This is followed by elaborating on the concerns and sending them via email. On this page, customers can also log into My Account and get assistance from the Boston Proper online support team.

Boston Proper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Boston Proper Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Boston Proper is 8006370152. 65% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Boston Proper may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Boston Proper Website:

Boston Proper Help Center:

Corporate Office Address:

Boston Proper, LLC
1155 Broken Sound Parkway Northwest, Suite A-D
Boca Raton, Florida 33487
USA

Other Info (opening hours):

Hours:

Monday – Friday: 8:00 am - 7:00 pm CST


Returns Mailing Address:

1605 South Elmwood Drive

Mexico, MO 65265


Customer Service Address:

Boston Proper Customer Service

2280 Schuetz Road

Saint Louis, MO 63146

More contact details

Boston Proper Rating Based on 65 Reviews

Rating details

1.8
more details
Customer service
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

How Good is Boston Proper's Customer Service?

Jayshon Mwc
Jayshon Mwc
Feels Disappointed | Oct 02, 2024

My husband and I are very good customers. Yesterday was my birthday and he had ordered four items only to find out one of them won’t be delivered until January. This was unacceptable so we called to cancel that particular item. We were told that we could not just change it out for a different color And that I would have to wait until my husband received a credit before we could re-order I would appreciate someone calling me to rectify this at 704-618-**** thank you.

Read full quote
Marvia Cdv
Marvia Cdv
Feels Neutral | Sep 01, 2024

i resolved the issue myself, no one called me

Read full quote
Maddy Gzf
Maddy Gzf
Feels Satisfied | Apr 30, 2023

She was very helpful!

Read full quote
Elyan Zcf
Elyan Zcf
Feels Disappointed | Dec 30, 2022

No satisfaction. According to tracking number, the shipment is lost, but they will not admit it until waiting period lapses.

Read full quote

Summary of Boston Proper Customer Service Calls

190 TOTAL
CALLS
01:55 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Boston Proper?

Return/ Replace Question:

  • “Credit for return”
  • “I'm try to put my order number in so I can return something and get it in a different size but every number I put in doesn't work so I would like to speak to someone for help”
  • “Return info”

Shipping and Delivery Question:

  • “Item not received”
  • “I paid for 2 day shipping and the package was not here in 2 days”
  • “Never received an item I paid for: linen pants”

Request for Information Question:

  • “Checking on my orders cf 12167344”
  • “Check on my order”
  • “Checking on my orders”

Product/ Service Question:

  • “Defective shoes”
  • “Quality control issue”
  • “To ask difference between 2 products that look the same”

Payments and Charges Question:

  • “Havimg trouble with billing address”
  • “Charged for shipping, used code”
  • “Havimg trouble with billing”

Activation/ Cancellation Question:

  • “Order cancelation”
  • “Cancel my order”

Other Question:

  • “For a magazine”
  • “Credit usage”
  • “Exchg jacket”

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