Contact Boston Proper Customer Service
How to Reach a Person at Boston Proper
Toll-Free Number:
-
1-800-637-0152
Customer Service:
-
1-800-243-4300
Customer Service:
Boston Proper Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Boston Proper Phone Number | 1 (800) 637-0152 |
| Average Hold Time | 00:00:30 |
| Average Calls duration | 2 minutes |
| Most Popular Boston Proper Email Address | customerservice@bostonproper.com |
| Boston Proper Live Agent Availability | 4% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Boston Proper Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Boston Proper | First and last name, email or phone number |
How to Contact Boston Proper Customer Service?
Most Popular Number:
| Total calls: 200 | Issues resolved: 3 | Last call: May 30, 2026 |
Contact Information
Boston Proper Website:
Boston Proper Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Friday: 8:00 am - 7:00 pm CST
Returns Mailing Address:
1605 South Elmwood Drive
Mexico, MO 65265
Customer Service Address:
Boston Proper Customer Service
2280 Schuetz Road
Saint Louis, MO 63146
Summary of Boston Proper Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Boston Proper?
Return/ Replace Question:
- “Need a return label”
- “Exchange a coat”
- “Return”
Request for Information Question:
- “Order status”
- “Can’t figure out how to use a credit”
- “Need to ask question about item”
Shipping and Delivery Question:
- “Wrong order”
- “Lost package”
- “Didn’t receive merchandise”
Product/ Service Question:
- “To order an item”
- “Purchase price”
- “To purchase earrings”
Payments and Charges Question:
- “Charge me three time”
- “Credit for return not received”
- “I can’t get anyone to resolve my issue. I have been charged for, but not received my order.”
Activation/ Cancellation Question:
- “Want to cancel first order”
- “Cancel a order”
- “Order cancelation”
Account Question:
- “Promo code on sale”
- “I couldn’t put in the code on my order semisale”
Cards Question:
- “Gift card”
Staff Question:
- “Customer service questions”
Other Question:
- “Check a garment”
- “Ordered 2of the same”
- “Duplicate order”
Compare Boston Proper Customer Service To
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