Lorie H Qcn

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Verified Reviewer

Hit or Miss Quality and Customer Service

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I have ordered numerous items from this store, and have seen the quality dwindle over the years. The last order was by far the worst.

They sent me untagged, USED clothing! The top was worn, washed/faded, and the matching shorts smelled like cigarettes! Are you kidding? How did these items make it through as a return?

I'm done with this company. It is clear they are cutting corners, but selling used clothing at full price is tacky.

View full review
Loss:
$268
Cons:
  • There are now selling used clothing at full price

Preferred solution: Full refund

User's recommendation: Know there is a risk of poor quality with this company

1 comment
Guest

Helo Lorie, we apologize sincerely that you received the top in that condition. We strive to provide our customers with quality products and excellent service; thus, we are sorry this has happened to you.

We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.

Resolved
Lorie H Qcn

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Resolved: Poor Customer Service

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Updated by user Sep 20, 2024

Company fixed the issue and I have been provided with apology. It took several phone calls, but the company finally refunded my money For the item that was missing, despite the fact that they never alerted me that the item was discontinued. It took several phone calls to convince them to refund my money, otherwise I’m not sure what they would’ve done if I would not have initiated this complaint.

Original review Aug 20, 2024
This is the second time I have spent hundreds at BP and they have no record of my order! They took the funds out of my bank but neglected to ANY of the items I ordered, and there is no record of an order on their site! Its hit or miss with this company as far as quality anyway - I am done with this clothing line
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User's recommendation: Know there is a risk you will be charged but will not receive your items

1 comment
Guest

Thank you for taking the time to share your review. We are sorry to hear that you had a bad experience and would love to know more about what happened, and if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.

JOAN D Wmg

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Verified Reviewer

Credit never issued for items returned and return acknowledged May 6 2024

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my order was returned to you and acknowledged May 6 2024 by you... however my credit of $270.04 has yet to appear on my credit card.

Please look into the delay and advise when I might expect my credit for items returned. hank you

View full review
Loss:
$270
Cons:
  • Shorter delay for refund and better customer service
1 comment
Guest

Hello Joan, we sincerely apologize for any inconvenience this may have caused. We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.

CT W Pes

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Verified Reviewer
| map-marker Boca Raton, Florida

Order cancelation

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There was no connection at the telephone number provided. There were only clicks & buzzing sounds.

Meanwhile, the website Boston Proper uses for online orders has a serious flaw, or maybe it's designed purposely to trick customers into ordering without their full consent. Once the option to REVIEW items placed in the shopping basket, and if that button is pressed (to "review only), it automatically submits the order. You then receive is a "order received & is being processed" acknowledgement. It's a trick & customer service refuses to delete or refund the order to your credit card.

They claim to not have the capability. After having to demand to speak with a supervisor, she, too, refused to delete the order. I have to wait, get the delivery, return it & wait for my credit to my credit card with a total wait time of 30+ days. I told them that I merely wanted to REVIEW the items, NOT purchase..yet.

It didn't matter.

I am livid BEWARE.TRICKED.DECEPTIVE ORDERING SYSTEM. BP HAS A SCAMMING ONLINE ORDERING SYSTEM.

View full review
Loss:
$156
Pros:
  • Clothes are decent
Cons:
  • Online ordering system has a serious flawed

Preferred solution: Full refund

1 comment
Guest

Hello, When placing an order online, you need first to select your items and add them on your shopping bag, afterwards you have to enter your payments information before submitting the order. We do not keep credit card information for security purposes.

Once the order is placed our System process is fast that usually we are not able to modify or cancel an order placed. However, when a customer call to call center, we can submit the request to cancel, but is not guaranteed we can stop it form shipping.

My name is Judith, my hours are Monday- Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have

Anonymous
map-marker Birmingham, Alabama

Order cancelation-tricked by "review" tab.

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The website at Boston Proper is rigged. The "review" tab, when browsing for items (and placing them in your shopping basket) is rigged to process orders instead of allowing you to review them, as the tab indicates.

Review means order and there is no recourse when customer service is contacted about this trick. They claim to not have the capability to correct the trick.

It's awful and I have closed my account, yet BP says the account must stay in their system for audit purposes. It's a trick tab...BEWARE.

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1 comment
Guest

Hello, When placing an order online, you need first to select your items and add them on your shopping bag, afterwards you have to enter your payments information before submitting the order. We do not keep credit card information for security purposes.

Once the order is placed our System process is fast that usually we are not able to modify or cancel an order placed. However, when a customer call to call center, we can submit the request to cancel, but is not guaranteed we can stop it form shipping.

My name is Judith, my hours are Monday- Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.

Alisa C Gxp

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Verified Reviewer

No Customer Service

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I ordered some clothes from Boston Proper. I was satisfied with the quality of the clothes, but the fit wasn't right.

There was no exchange/return label included in the package, there were no instructions how to return/exchange. I went on the website and the instructions on how to return/exchange were not clear. Nobody answers or responds if you call their customer line. For a mail order company that seems to be reputable, I have never seen worse business practice.

You HAVE to be able to return/exchange if mail ordering. I like their inventory but I will never order from them again.

View full review
Loss:
$120
Pros:
  • Clothes are attractive
Cons:
  • No customer service
  • It is like dealing with a scam company

Preferred solution: Nothing now

User's recommendation: Do no buy from this company

2 comments
Guest

Hello Alisa, I wanted to add more details to the previous reply. We were unable to locate your order number, if you would be so kind as to call us and ask for Ginny, we can certainly assist you right away. I hope this helps!

Guest

Hello! We certainly value all our customers and work very hard to be fair and consistent with how we handle concerns, and from a customer perspective I can understand the frustrations that may come along when processing a return or exchange.

Allow me to explain, Boston proper does not include return labels in your order, but we do have a have an easy process to do it online. We want you to love everything you purchase. If you are not completely satisfied, we offer easy online returns and exchanges within 30 days of shipment date, excluding clearance items marked as Final Sale. Exchanges for like items (same style and color in a different size) are free.

On our website you would click on returns & exchanges and will bring you right to "start a return". Also, you can always call our customer service support team and they would be more than happy to email you or mail out a return label.

We sincerely apologize for any inconvenience this may have caused. If you have any further questions related to this issue, please feel free to reach out to us.

View more comments (1)
Anonymous
map-marker Glendale, Arizona

Online order

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So I ordered over $2000 worth of clothes for a vacation. I am taking in the next four days.

Selected one business day shipping and when they processed my payment, it was switched to 3 to 7 business days.

I immediately called them and they said theres nothing they could do even though it wasnt my fault. I asked them to cancel my order then because I wont need the clothes since Im going out of town and they refused to cancel my order

View full review

User's recommendation: Don’t buy from there

2 comments
Guest

Good morning Megan, I understand you already spoke to our Sr. Customer Experience Manager about your concern and you shared that instead of selecting express shipping you mistakenly selected the shop pay option which removed you express shipping you added We value all our customers and appreciate the feedback and our Sr.

Manager is already looking to help get your order out today as you requested. Please feel free to escalate your concerns so we can help immediately.

Guest
reply icon Replying to comment of Guest-2532845

Good morning, Megan, I understand you already spoke to our Sr. Customer Experience Manager about your concern, and you shared that instead of selecting express shipping you mistakenly selected the shop pay option which removed your express shipping you added.

We value all our customers and appreciate the feedback and our Sr.

Manager is already looking to help get your order out today as you requested. Please feel free to escalate your concerns so we can help immediately.

View more comments (1)
Anonymous
map-marker Chester, New York

Good luck getting anybody in America

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These people are a disgrace. The calls are sourced out to other countries and when I tried to get help changing my email address because I placed an order for over $1000 using a wrong email, the guy lied, never updated it, now I have no info and keep getting people out of the country and have no idea where my order or. Boston proper has become a disgrace

View full review

User's recommendation: Don’t do it

2 comments
Guest

Hello, I would like to assist you with any outstanding concerns you may have please. We do have a small team of people in the U.S.

however we are not always taking calls. If you prefer to speak with a U.S. based agent, simply ask the agent to transfer you and we can assist.

I sincerely apologize for the lack of help we offered in our last reply to you. Thank you!

Guest

Hello, thank you for reaching out to Boston Proper. We do apologize for the experience you have endured when trying to change your email address on your order.

We strive to provide our customers with quality clothing and excellent service; thus, your feedback is very important to us. Please don't hesitate to call us to discuss this issue on 1-800 243 **** Monday- Friday from 8:00 AM to 4:00 PM, and request a US agent, and we will be happy to assist you.

View more comments (1)
Pamela L Qeq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Cannot deal with the Philippines. I am a good shopper. PamLinn

The phone number is not connected don't give me the Philippines . I am a big shoppers.

Have been for years.

I LOVE YOU CLOTHING. I'm going to stop your site.

View full review
Loss:
$22
Pros:
  • Clothing
Cons:
  • Call center

Preferred solution: Price reduction

1 comment
Guest

Hello Pamela, I do apologize for your previous experience you have endured while shopping with us. We do try our best to assist you and resolve all of your concerns. If you prefer to speak with a US agent, you can request callback from US agent, and we will call you back as soon as possible.

Pamela L Qeq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk to the U.S.A

I have already sent this answer. The people at Philippines don't answer the question. I am tired of dealing with them

View full review

Preferred solution: Price reduction

1 comment
Guest

Hello Pamela, I do apologize for your previous experience you have endured while shopping with us. We do try our best to assist you and resolve all of your concerns. If you prefer to speak with a US agent, you can request callback from US agent, and we will call you back as soon as possible.

Madlyn Rcj
map-marker Columbus, Indiana

Issues with order

It informed me when I tried to call the number that it could not be reached from my area.

It was on a recording. Going to try email

View full review

User's recommendation: I am assuming you need to go through email !

1 comment
Boston Proper

Hello Madlyn: Thank you for reaching out to Boston Proper! I do apologize for the inconvenience. Please call us to 1800 24* ***0 8am-11pm eastern time or by email to customerservice@***.com and will be happy to assist you.

Safiyyah Boi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Non stop advertising

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They simply will not stop email and text messaging me after multiple requests and one complaint. I sent in a complaint and no resolution.

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Preferred solution: STOP SENDING ME ADVERTISING!

User's recommendation: Don't give them your email or text unless you must.

1 comment
Guest

Thank you for contacting Boston Proper! We do apologize for any inconvenience you have endured with unsubscribing emails and text messages.

You can "unsubscribe" from our email by using the link provided at the bottom of each email.

Also, with text messages, you can unsubscribe by replying "STOP" and you will no longer receive text messages. If you have any further questions or concerns, please feel free to reach out to us.

Anonymous
map-marker Doylestown, Pennsylvania

Do not order from this “business “

You will not receive your purchase as anticipated. I wish I had read reviews prior to purchasing.please consider shopping elsewhere or in a real store!!!

You will be very disappointed as I was.

How can places like this even be allowed to sell online? Visit a local retailer instead if you are tempted to shop here!!

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1 comment
Guest

We certainly value all our customers and work very hard to be fair and consistent with how we handle concerns, and from a customer perspective I can understand the frustrations that may come along not receiving your package when expected. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control. If you have any questions, please feel free to reach out to our customer service department between 8 AM and 11 PM Eastern time.

Anonymous
map-marker Indianapolis, Indiana

I did not receive my package. Speak to a representative

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I did not receive my package. I called Boston Proper and they want me to file a police report before they will file a claim with red ex.

View full review

User's recommendation: Don’t shop BP. Lousy response to my claim.

1 comment
Guest

Thank you for reaching out to Boston Proper! My name is Ginny and I work at the Boston Proper headquarters in Boca Raton Florida.

We certainly do not wish to disappoint our customers.

We strive to provide our customers with quality clothing and excellent service; thus, your feedback is very important to us. Please don't hesitate to call me to discuss this issue "Consumer Care Department" at 1-800 243 **** so I can be of further assistance.

Anonymous
map-marker Indianapolis, Indiana

I did not receive my package. Speak to a representative

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Can you charge my credit card $147 for a coat and I did not receive it. I cannot get anybody to help me. So I am canceling my payment.

View full review

User's recommendation: If you don’t get your package, you’re out of luck as far as the Boston proper representative is concerned

1 comment
Guest

Thank you for reaching out to Boston Proper! I sincerely apologize for this unacceptable experience, and this is not how Boston Proper handles our customer concerns and I assure you it will be addressed.

My name is Ginny and I work at the headquarters in Boca Raton Florida and would like for you to call me at 800-243-****.

My hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.

Marti C Lok

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Banka, Bihar

Additional discount not honored

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Boston Proper - Additional discount not honored

I purchase $350 in clothes using a 20% discount. Within 12 hours of placing my order, a one day Flash sale of 25% was being offered via text.

I called customer service to get the discount applied but was told to return and reorder the items using new code! They would not make the price adjustment.

View full review
Loss:
$20
Pros:
  • Great clothes
Cons:
  • Policy on applying discounts

Preferred solution: Price reduction

User's recommendation: Buyer beware…. Keep items in your cart for 24 hours and you may receive a text with a higher discount!

1 comment
Guest

Hello Marti, We sincerely apologize for any inconvenience you may have endured after placing your order with a discount code and then receiving a one-day flash sale after order was placed, we could not combine. I totally understand your frustrations.

With that being said, Promotions and coupons cannot be applied to previously placed purchases.

Previously placed orders with a coupon or promotion applied are also ineligible for additional discounts. Thank you for taking the time to contact us, please do not hesitate to reach out again about any issues that are important to you.

About

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Summary

Boston Proper is an American company. The company specializes in distribution of apparel for women. The company is a multi-channel retailer. At the present time Boston Proper is headquartered in Boca Raton, Florida. The website of the company offers to browse Boston Proper catalog with different fashions and to buy the products online. Boston Proper provides a vast range of casual clothes, sportswear, dresses, activewear, travel separates, swimwear, and so much more. The company offers a huge selection of related accessories and shoes. Boston Proper is famous for its unique style and it focuses on the individuality of a woman.

Boston Proper reviews and complaints

Boston Proper is ranked 1130 out of 5630 in Footwear and Clothing category

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