Boston Proper
Boston Proper Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boston Proper has a 1.6 star rating from 45 reviews; 33% would recommend. Reviews highlight poor customer service, frequent customer complaints about returns and refunds, high price level, and mixed quality.
Key Takeaways for Future Customers
- Read Boston Proper reviews before ordering; many cite trouble with returns and refunds.
- Expect slow or unresponsive customer service and possible return shipping fees.
- Quality is hit or miss despite premium prices.
Negative Feedback / Risk Areas
- Repeated reports of no answers, long waits, and offshore reps unable to resolve issues.
- Refund delays, lost packages, refusal to cancel orders, and confusing exchange process.
- High return fees and claims of used or poor quality items sent.
Positive Feedback
Some customers praise the look and occasional good quality of items and report helpful service experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boston Proper has a 1.6 star rating from 45 reviews; 33% would recommend. Reviews highlight poor customer service, frequent customer complaints about returns and refunds, high price level, and mixed quality.
Key Takeaways for Future Customers
- Read Boston Proper reviews before ordering; many cite trouble with returns and refunds.
- Expect slow or unresponsive customer service and possible return shipping fees.
- Quality is hit or miss despite premium prices.
Negative Feedback / Risk Areas
- Repeated reports of no answers, long waits, and offshore reps unable to resolve issues.
- Refund delays, lost packages, refusal to cancel orders, and confusing exchange process.
- High return fees and claims of used or poor quality items sent.
Positive Feedback
Some customers praise the look and occasional good quality of items and report helpful service experiences.
Media from reviews
Turn one complaint into a collective action
Beaufort, South Carolina
Ordered 2of the same
I could not find out how to put the discount code in, and it went to checkout, and I ended up paying for it. I went back in again, and I figured out how to put the discount code in. It was not easy, so I ordered another one, and I want to cancel the first order.
- Love it
- Discount code not readily available to customer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
- Purchased a sweater and vest, then returned them; fabric and fit were poor.
- Charge $170.90; refund $154.00 after $6.95 shipping deduction.
Company fixed the issue and I have been provided with full refund. Don't buy from Boston Proper.
Purchased, then returned a matching sweater and vest. The fabric was awful, the fit even worse.
The total charge was $170.90.
I understood they would deduct $6.95 for shipping the return, but they refunded $154.00. When I called customer service, the agent could not explain or fix the problem.
- Poor quality of products
- Dishonest about refund policy
Preferred solution: Full refund
User's recommendation: Do not buy from Boston proper
Thank you for your feedback. We’re sorry to hear the items did not meet your expectations.
After reviewing your order, we can confirm that your return was processed correctly. A total of $194.45 was refunded to your original method of payment. The only remaining balance at that time was for the original shipping charge (which is non-refundable) and the return fee, which you mentioned you understood. However, as a courtesy, we have also refunded the outstanding balance of $16.90.
If you have any further questions, please don’t hesitate to reach out to us directly, we’re always happy to help. Boston Proper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Florida
I am trying to exchange an item,but...
I am trying to exchange an item, but have been unsuccessful. Order #236****.
I have been trying to exchange my order 3236**** for size XS, but your site would not accept anything.
wish
- Qualty products
Preferred solution: size exchange
User's recommendation: contact customer for help
Sorry for the trouble with your exchange, that’s definitely not the experience we want for you. Please contact us at [PHONE_NUMBER] with your full order number, and we’ll quickly help you get the size XS or sort out another solution. Thank you for your patience!
Jacksonville, Florida
Discount codes and reward points
- Sizing is inconsistent and exchanges are a hassle.
- If the exchange isn't available, you lose shipping.
- Gift cards replace refunds if you request them.
I really like Boston Propers clothes. Sizing is always iffy and it is quite the process to get an exchange.
Also if something doesnt fit and they dont have your size to exchange you lose your shipping costs. You can opt for a gift card instead of a refund to avoid this but you have to beg for the gift card to be sent to you. I also dont understand why if they have a sale the item should just be as advertised. Unfortunately you have to put a discount code in and then you cant use use your rewards.
You have to spend a certain amount to use reward dollars as well. There really arent any perks to being a loyal customer.
Im in the top tier due to my purchases but I usually have to pay for shipping as well unless they have a promo. Not like this with Lilly Pulitzer or WHBM.
Waldorf, Maryland
No answers 1800 number
Nobody answers the phone, nothing else to say,every time I call no one answers the phone, the 180* ***-****
Hello Yaziel, Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced. We never want our customers to feel ignored and are currently working on improving our phone availability.
Please feel free to reach us at customerservice@***.com Customer Service Email Hours: Monday – Friday: 8:00 AM – 11:00 PM EST] and we’ll make sure your concerns are addressed as quickly as possible. Boston Proper
Order 203****
No he recibido la orden 203****. La pedí desde septiembre 9, 2025.
Ribbet double V long sleeve sweater lipstick red. No me ha llegado aún.
Preferred solution: No recibi la orden 203**** desde septiembre 9
Hola Arturo, Lamentamos mucho que aún no hayas recibido tu pedido #203****. Según la información de USPS, lamentablemente el paquete ha sido marcado como perdido.
Te hemos enviado un correo electrónico para resolver según tu preferencia. Agradecemos que nos hayas informado sobre esto.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- Customer service calls went unanswered.
- Spent $180; item runs large (Small vs Medium).
- XS out of stock; return is needed.
- Online returns incur a $6.95 fee.
I've been calling all day today and nobody picks up! what kind of customer service is this?
I spent $180 to get 0 customer service. I received my items but one of them is totally big. My usual size is Medium and I ordered small. It still came really big.
I wanted to exchange it but XS is out of stock, so I have no choice but to return it.
When I try to return it online, its charging me a shipping fee of $6.95
it is not my fault that your clothing is made differently size wise. I am very disappointed, and don't think i will ever purchase from this company again.
- Good quality
- Horrible customer service
Preferred solution: Full refund
Thank you for taking the time to share your review, and we're truly sorry for the frustration and inconvenience you've experienced, especially with the sizing issue and the difficulty reaching our customer service team. We completely understand how disappointing it can be to receive an item that doesn’t fit as expected.
As a courtesy, we’ve removed the $6.95 return shipping fee on your return (RMA BBY9EJA), so you will receive a full refund for the item. We’re also looking into the customer service concern you raised, this is not the level of service we strive to provide, and we’re taking steps to improve. We hope you’ll consider giving us another chance in the future.
If you have any further concerns, please don’t hesitate to reach out directly, we’re here to help. Warm regards,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon English comprehending customer service by freaking foreigners for expensive clothes makes owner look low class and super greedy. Sheryl call me. If you stand behind your product get US reps!
- Spent $180 on a crystal dress for my mom's 85th birthday.
- Delivery mix-ups with FedEx Economy and refunds; Vanessa's handling was cited.
I spent $18o to take a dress home for my moms 85th Bday. I got home and was told after a year of searching and the SBI searching for my niece that she had passed in the hospital alone from RSV.
I got to my moms at 630 and got call at 8pm. I called our lifelong friend who owns the funeral home, he grew up with her and loved her. He promised when the SBI was trying to locate her if it was bad that he would bring her home to us. Devastation, burying her.
She only had me and my mom. But I got her home and buried her next to my sister and her baby brother. I came back home a week or so later and realized Sheryl had restocked the A line crystal dress again and ordered the 14 because my niece also loved crystals and these dresses running so small I ordered larger size. It was my favorite.
I waited and by Monday the 9th it had been too long. I called to BP to of course getting a broken speaking non America, in Philippines about a 180$ dress. Guess what. They say it was delivered and send pic to my email.
I drove my entire neighborhood in a blur to realize BP uses the economy version of FedEx and it was at somewhere! I cried for 2 days. I kept calling FedEx to finally have the guy hearing my desperation to tell me, I googled your address and thats a stucco smooth tan in the picture with your package! Your house is not this house.
Again I am so sick about it that Im not wanting to deal with this nightmare. It took a yelling match not once, twice talking to Vanessa asking for a replacement not a refund. Of course she wins and just refunds saying there is no more.After the nightmare refund Im told keep checking back they may have a return. Around 4pm on Friday the 13th( go figure) I look and they have a 16 YES!
A 16. Oh well i jumped on so fast ordered and sent photo to my friend to get her on board to help me take it in. I am a size 8/10 loose. After placing my order I was told by my pro friend that the crystals in lines would be off center.
I said I will find a dress for her memorial with crystals because Angel (her real name)loved them too.I called back to BP at 6pm 2 hours later to cancel order. Again argued with Vanessa again due to her saying she needed 2 days which would be today. I said no you don't, I just ordered it. She said she couldnt cancel it so I called our bank usaa and had to stop payment on my payment!
I
woke up sat morning and checked and she had sent it thru and it was waiting carrier pick up not shipped. Today! Monday it was shipped!!! Why does this have to be so hard.
I do know that there needs to be something done. I am sick about this but after all the heartache over the dress I just felt I didnt want it anymore. I will find something comparable. @ Sheryl Clark.I respected how nice BP was when you were in Bradenton.
When things soured it was very noticible. The customer service sucks so bad especially to hear my name spoke so broken.I have spent $1000 in 3 weeks to be talked down to, same foreign country handling my info as if it werent bad enough having the fedX ground ECONOMY per them to misplace my 180 dress! I think us American ladies deserve more. Vanessa needs to go home.
You could do better.
Sheryl C, you have my number. Sincerely Sheryl V
User's recommendation: Customer service has a lot of foreign men taking order and cannot answer many questions on female clothing.
"Dear Sheryl, Thank you for taking the time to share your experience, and please accept our heartfelt condolences for the loss of your niece. We deeply empathize with the difficult time you’re going through, and I’m truly sorry that your recent interactions with us have added to your frustration.
At Boston Proper, we strive to provide a seamless and respectful experience for our customers. While I can’t undo the challenges you’ve faced, I’d like to address your concerns and explain our processes. Regarding your original order (#156****): I understand how upsetting it was to not receive the dress, especially given its importance to you. When it became clear that the package was misdelivered, we issued a full refund because, unfortunately, that specific item was no longer available in our inventory.
I’m truly sorry for the disappointment this caused. For your second order (#159****): Our systems are designed for quick order processing to ensure timely deliveries. As such, we are unable to modify or cancel orders once they are submitted. I understand you tried to cancel this order shortly after it was placed, and I regret that we were unable to accommodate your request.
This is certainly not the outcome we wanted for you, especially given the circumstances. To help ensure this matter is fully resolved, I’ve personally reviewed your account and noted that the second order has already shipped. If you no longer wish to keep the dress once it arrives, you are welcome to initiate a return through our [return portal/customer care team], and we will process it promptly. I would also be happy to assist you with the return process directly.
Regarding your feedback on customer service: We take your comments seriously and value your input. We are constantly striving to improve our communication and service standards. I will be sure to share your feedback with our leadership team to help identify areas for improvement. We appreciate your loyalty as a customer, and it’s our goal to regain your trust.
Once again, I am deeply sorry for the stress this situation has caused and for not meeting your expectations during this challenging time.
Please feel free to reach out to me directly if there’s anything further I can do to assist you. Kind regards, Merian T Supervisor, Customer Experience Contact Center Boston Proper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mexico, Missouri
Return
I have called 4 times, waiting for a return label and waiting 4 weeks - worst customer service ever. How difficult is this unless they don't want to give you your money back and waste your time?
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don’t buy!!!
Thank you for sharing your feedback, Robyn. We sincerely apologize for the delay and any frustration this has caused.
We understand how important it is to have timely service, and we’re glad that we were able to resolve the issue. Your experience does not reflect the level of service we strive to provide, and we appreciate your patience while we worked to resolve this. If there's anything else we can assist you with, please don't hesitate to reach out.
We value your business and hope to serve you better in the future. Best regards,
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Trying to exchange not working on site
- Most items don't fit right and the user thinks they're made in China now.
- Exchanges on the site won't process and support contact attempts fail.
Company fixed the issue and I have been provided with apology. They answered the phone which was my number one initial problem.
I was refunded for what I returned and I exchanged my other items. Now I know if I do order there, I have to order on the bigger size because I think it's made in china
Should be here for such crazy prices. I tried exchanging on the site and it wont let me! I tried calling 1 number that just rings and rings and other with constant busy signal. Again for these high prices, someone should be available.
I used to love this store. What happened?
Hello Aireanna, thank you for taking the time to share your review. We sincerely apologize for any inconvenience this may have caused.
We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time, and you can either send us an email to customerservice@***.com, 7 days a week, 8:00 a.m.– 11:00 p.m.
EST. We value you as a customer and it would be a pleasure to assist you with any concerns you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get anyone to resolve my issue. I have been charged for, but not received my order.
I ordered a jacket a month ago and have not received it. The package is lost. I cannot get anyone at Boston Proper to help resolve my issue, or to credit my account.
User's recommendation: Never order from them. Customer service is non existent.
Hello Shelly, Thank you for taking the time to share your review. Please accept our sincerest apology.
Upon checking your order, I’m glad to see we offer a solution to your concern.
We hope you'll give us another opportunity to surprise and delight you in the future. Thank you for choosing Boston Proper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item
Phone busy hung up my number is (928) 300-**** youre customer service hung up I have ordered from for several years I dont appreciate this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor Customer Service
- BP charged hundreds but has no record of my order.
- Funds taken; no items delivered; no order on site.
- Quality is hit or miss.
Company fixed the issue and I have been provided with apology. It took several phone calls, but the company finally refunded my money For the item that was missing, despite the fact that they never alerted me that the item was discontinued. It took several phone calls to convince them to refund my money, otherwise I’m not sure what they would’ve done if I would not have initiated this complaint.
User's recommendation: Know there is a risk you will be charged but will not receive your items
Thank you for taking the time to share your review. We are sorry to hear that you had a bad experience and would love to know more about what happened, and if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHit or Miss Quality and Customer Service
- Quality has declined; the last order was the worst.
- They sent untagged, used clothing; top worn, shorts smelled of cigarettes.
I have ordered numerous items from this store, and have seen the quality dwindle over the years. The last order was by far the worst.
They sent me untagged, USED clothing! The top was worn, washed/faded, and the matching shorts smelled like cigarettes! Are you kidding? How did these items make it through as a return?
I'm done with this company. It is clear they are cutting corners, but selling used clothing at full price is tacky.
- There are now selling used clothing at full price
Preferred solution: Full refund
User's recommendation: Know there is a risk of poor quality with this company
Helo Lorie, we apologize sincerely that you received the top in that condition. We strive to provide our customers with quality products and excellent service; thus, we are sorry this has happened to you.
We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
The Bronx, New York
November Catalogue
- November 2024 catalogue is disappointing compared to past selections.
- Clothes look cheap and tacky.
- Tops look flimsy and cost $50.
I just received the November 2024 catalogue. Usually I can find a number of tops, outfits and sweaters.
What a total disappointment. All the clothes looked cheap and tacky. What happened? Was there a turnover of Buyers for the company?
Very sad!
The tops look flimsy and they are charging $50.00? Nonsense!!
User's recommendation: Look elsewhere.
Thank you for taking the time to share your review. It’s unfortunate to hear about your dissatisfaction with our November Catalog.
We appreciate your feedback, and your comments will not go unnoticed. We hope you give us another chance in the future!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit never issued for items returned and return acknowledged May 6 2024
- Order was returned and acknowledged on May 6, 2024.
- A credit of $270.04 has not appeared on my credit card; please advise when it will be credited.
my order was returned to you and acknowledged May 6 2024 by you... however my credit of $270.04 has yet to appear on my credit card.
Please look into the delay and advise when I might expect my credit for items returned. hank you
- Shorter delay for refund and better customer service
Hello Joan, we sincerely apologize for any inconvenience this may have caused. We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
About
, , ,
Boston Proper is an American company. The company specializes in distribution of apparel for women. The company is a multi-channel retailer. At the present time Boston Proper is headquartered in Boca Raton, Florida. The website of the company offers to browse Boston Proper catalog with different fashions and to buy the products online. Boston Proper provides a vast range of casual clothes, sportswear, dresses, activewear, travel separates, swimwear, and so much more. The company offers a huge selection of related accessories and shoes. Boston Proper is famous for its unique style and it focuses on the individuality of a woman.
Boston Proper is ranked 1448 out of 12118 in Footwear and Clothing category
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Hello [PERSON_NAME], Thank you for taking the time to share your experience with us. We’re truly sorry the discount code wasn’t easy to find and that this resulted in a duplicate order.
We understand how disappointing and frustrating that can be.
Please don’t hesitate to reach out to us by phone or email so we can assist you further. While we’ll always do our best to help, our orders are processed very quickly at our distribution center, which means we’re often unable to cancel or make changes once an order has been submitted, as noted on our website.