Boston Proper
Boston Proper Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boston Proper has 1.8 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Boston Proper to a friend or colleague.
- Rating Distribution
Pros: Look of product, No pros, Products.
Cons: Way they treat loyal customers, Bad quality, Did not get product.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boston Proper has 1.8 star rating based on 65 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Boston Proper to a friend or colleague.
- Rating Distribution
Pros: Look of product, No pros, Products.
Cons: Way they treat loyal customers, Bad quality, Did not get product.Recent recommendations regarding this business are as follows: "Know there is a risk of poor quality with this company", "Know there is a risk you will be charged but will not receive your items", "Don’t buy from there", "Do no buy from this company", "Don’t do it".
Most users ask Boston Proper for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Boston Proper Reviews
"Order cancelation"
There was no connection at the telephone number provided. There were only clicks & buzzing sounds. Meanwhile, the website Boston Proper uses for online orders...
"Hit or Miss Quality and Customer Service"
I have ordered numerous items from this store, and have seen the quality dwindle over the years. The last order was by far the worst. They sent me untagged,...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hit or Miss Quality and Customer Service
I have ordered numerous items from this store, and have seen the quality dwindle over the years. The last order was by far the worst.
They sent me untagged, USED clothing! The top was worn, washed/faded, and the matching shorts smelled like cigarettes! Are you kidding? How did these items make it through as a return?
I'm done with this company. It is clear they are cutting corners, but selling used clothing at full price is tacky.
- There are now selling used clothing at full price
Preferred solution: Full refund
User's recommendation: Know there is a risk of poor quality with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Resolved: Poor Customer Service
Company fixed the issue and I have been provided with apology. It took several phone calls, but the company finally refunded my money For the item that was missing, despite the fact that they never alerted me that the item was discontinued. It took several phone calls to convince them to refund my money, otherwise I’m not sure what they would’ve done if I would not have initiated this complaint.
User's recommendation: Know there is a risk you will be charged but will not receive your items
Thank you for taking the time to share your review. We are sorry to hear that you had a bad experience and would love to know more about what happened, and if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit never issued for items returned and return acknowledged May 6 2024
my order was returned to you and acknowledged May 6 2024 by you... however my credit of $270.04 has yet to appear on my credit card.
Please look into the delay and advise when I might expect my credit for items returned. hank you
- Shorter delay for refund and better customer service
Hello Joan, we sincerely apologize for any inconvenience this may have caused. We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Order cancelation
There was no connection at the telephone number provided. There were only clicks & buzzing sounds.
Meanwhile, the website Boston Proper uses for online orders has a serious flaw, or maybe it's designed purposely to trick customers into ordering without their full consent. Once the option to REVIEW items placed in the shopping basket, and if that button is pressed (to "review only), it automatically submits the order. You then receive is a "order received & is being processed" acknowledgement. It's a trick & customer service refuses to delete or refund the order to your credit card.
They claim to not have the capability. After having to demand to speak with a supervisor, she, too, refused to delete the order. I have to wait, get the delivery, return it & wait for my credit to my credit card with a total wait time of 30+ days. I told them that I merely wanted to REVIEW the items, NOT purchase..yet.
It didn't matter.
I am livid BEWARE.TRICKED.DECEPTIVE ORDERING SYSTEM. BP HAS A SCAMMING ONLINE ORDERING SYSTEM.
- Clothes are decent
- Online ordering system has a serious flawed
Preferred solution: Full refund
Hello, When placing an order online, you need first to select your items and add them on your shopping bag, afterwards you have to enter your payments information before submitting the order. We do not keep credit card information for security purposes.
Once the order is placed our System process is fast that usually we are not able to modify or cancel an order placed. However, when a customer call to call center, we can submit the request to cancel, but is not guaranteed we can stop it form shipping.
My name is Judith, my hours are Monday- Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have
Birmingham, Alabama
Order cancelation-tricked by "review" tab.
The website at Boston Proper is rigged. The "review" tab, when browsing for items (and placing them in your shopping basket) is rigged to process orders instead of allowing you to review them, as the tab indicates.
Review means order and there is no recourse when customer service is contacted about this trick. They claim to not have the capability to correct the trick.
It's awful and I have closed my account, yet BP says the account must stay in their system for audit purposes. It's a trick tab...BEWARE.
Hello, When placing an order online, you need first to select your items and add them on your shopping bag, afterwards you have to enter your payments information before submitting the order. We do not keep credit card information for security purposes.
Once the order is placed our System process is fast that usually we are not able to modify or cancel an order placed. However, when a customer call to call center, we can submit the request to cancel, but is not guaranteed we can stop it form shipping.
My name is Judith, my hours are Monday- Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No Customer Service
I ordered some clothes from Boston Proper. I was satisfied with the quality of the clothes, but the fit wasn't right.
There was no exchange/return label included in the package, there were no instructions how to return/exchange. I went on the website and the instructions on how to return/exchange were not clear. Nobody answers or responds if you call their customer line. For a mail order company that seems to be reputable, I have never seen worse business practice.
You HAVE to be able to return/exchange if mail ordering. I like their inventory but I will never order from them again.
- Clothes are attractive
- No customer service
- It is like dealing with a scam company
Preferred solution: Nothing now
User's recommendation: Do no buy from this company
Hello Alisa, I wanted to add more details to the previous reply. We were unable to locate your order number, if you would be so kind as to call us and ask for Ginny, we can certainly assist you right away. I hope this helps!
Glendale, Arizona
Online order
So I ordered over $2000 worth of clothes for a vacation. I am taking in the next four days.
Selected one business day shipping and when they processed my payment, it was switched to 3 to 7 business days.
I immediately called them and they said theres nothing they could do even though it wasnt my fault. I asked them to cancel my order then because I wont need the clothes since Im going out of town and they refused to cancel my order
User's recommendation: Don’t buy from there
Good morning Megan, I understand you already spoke to our Sr. Customer Experience Manager about your concern and you shared that instead of selecting express shipping you mistakenly selected the shop pay option which removed you express shipping you added We value all our customers and appreciate the feedback and our Sr.
Manager is already looking to help get your order out today as you requested. Please feel free to escalate your concerns so we can help immediately.
Replying to
Chester, New York
Good luck getting anybody in America
These people are a disgrace. The calls are sourced out to other countries and when I tried to get help changing my email address because I placed an order for over $1000 using a wrong email, the guy lied, never updated it, now I have no info and keep getting people out of the country and have no idea where my order or. Boston proper has become a disgrace
User's recommendation: Don’t do it
Hello, I would like to assist you with any outstanding concerns you may have please. We do have a small team of people in the U.S.
however we are not always taking calls. If you prefer to speak with a U.S. based agent, simply ask the agent to transfer you and we can assist.
I sincerely apologize for the lack of help we offered in our last reply to you. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Cannot deal with the Philippines. I am a good shopper. PamLinn
The phone number is not connected don't give me the Philippines . I am a big shoppers.
Have been for years.
I LOVE YOU CLOTHING. I'm going to stop your site.
- Clothing
- Call center
Preferred solution: Price reduction
Hello Pamela, I do apologize for your previous experience you have endured while shopping with us. We do try our best to assist you and resolve all of your concerns. If you prefer to speak with a US agent, you can request callback from US agent, and we will call you back as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Talk to the U.S.A
I have already sent this answer. The people at Philippines don't answer the question. I am tired of dealing with them
Preferred solution: Price reduction
Hello Pamela, I do apologize for your previous experience you have endured while shopping with us. We do try our best to assist you and resolve all of your concerns. If you prefer to speak with a US agent, you can request callback from US agent, and we will call you back as soon as possible.
Columbus, Indiana
Issues with order
It informed me when I tried to call the number that it could not be reached from my area.
It was on a recording. Going to try email
User's recommendation: I am assuming you need to go through email !
Hello Madlyn: Thank you for reaching out to Boston Proper! I do apologize for the inconvenience. Please call us to 1800 24* ***0 8am-11pm eastern time or by email to customerservice@***.com and will be happy to assist you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non stop advertising
They simply will not stop email and text messaging me after multiple requests and one complaint. I sent in a complaint and no resolution.
Preferred solution: STOP SENDING ME ADVERTISING!
User's recommendation: Don't give them your email or text unless you must.
Thank you for contacting Boston Proper! We do apologize for any inconvenience you have endured with unsubscribing emails and text messages.
You can "unsubscribe" from our email by using the link provided at the bottom of each email.
Also, with text messages, you can unsubscribe by replying "STOP" and you will no longer receive text messages. If you have any further questions or concerns, please feel free to reach out to us.
Doylestown, Pennsylvania
Do not order from this “business “
You will not receive your purchase as anticipated. I wish I had read reviews prior to purchasing.please consider shopping elsewhere or in a real store!!!
You will be very disappointed as I was.
How can places like this even be allowed to sell online? Visit a local retailer instead if you are tempted to shop here!!
We certainly value all our customers and work very hard to be fair and consistent with how we handle concerns, and from a customer perspective I can understand the frustrations that may come along not receiving your package when expected. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control. If you have any questions, please feel free to reach out to our customer service department between 8 AM and 11 PM Eastern time.
Indianapolis, Indiana
I did not receive my package. Speak to a representative
I did not receive my package. I called Boston Proper and they want me to file a police report before they will file a claim with red ex.
User's recommendation: Don’t shop BP. Lousy response to my claim.
Thank you for reaching out to Boston Proper! My name is Ginny and I work at the Boston Proper headquarters in Boca Raton Florida.
We certainly do not wish to disappoint our customers.
We strive to provide our customers with quality clothing and excellent service; thus, your feedback is very important to us. Please don't hesitate to call me to discuss this issue "Consumer Care Department" at 1-800 243 **** so I can be of further assistance.
Indianapolis, Indiana
I did not receive my package. Speak to a representative
Can you charge my credit card $147 for a coat and I did not receive it. I cannot get anybody to help me. So I am canceling my payment.
User's recommendation: If you don’t get your package, you’re out of luck as far as the Boston proper representative is concerned
Thank you for reaching out to Boston Proper! I sincerely apologize for this unacceptable experience, and this is not how Boston Proper handles our customer concerns and I assure you it will be addressed.
My name is Ginny and I work at the headquarters in Boca Raton Florida and would like for you to call me at 800-243-****.
My hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Banka, Bihar
Additional discount not honored
I purchase $350 in clothes using a 20% discount. Within 12 hours of placing my order, a one day Flash sale of 25% was being offered via text.
I called customer service to get the discount applied but was told to return and reorder the items using new code! They would not make the price adjustment.
- Great clothes
- Policy on applying discounts
Preferred solution: Price reduction
User's recommendation: Buyer beware…. Keep items in your cart for 24 hours and you may receive a text with a higher discount!
Hello Marti, We sincerely apologize for any inconvenience you may have endured after placing your order with a discount code and then receiving a one-day flash sale after order was placed, we could not combine. I totally understand your frustrations.
With that being said, Promotions and coupons cannot be applied to previously placed purchases.
Previously placed orders with a coupon or promotion applied are also ineligible for additional discounts. Thank you for taking the time to contact us, please do not hesitate to reach out again about any issues that are important to you.
About
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Boston Proper is an American company. The company specializes in distribution of apparel for women. The company is a multi-channel retailer. At the present time Boston Proper is headquartered in Boca Raton, Florida. The website of the company offers to browse Boston Proper catalog with different fashions and to buy the products online. Boston Proper provides a vast range of casual clothes, sportswear, dresses, activewear, travel separates, swimwear, and so much more. The company offers a huge selection of related accessories and shoes. Boston Proper is famous for its unique style and it focuses on the individuality of a woman.
Boston Proper is ranked 1130 out of 5630 in Footwear and Clothing category
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Helo Lorie, we apologize sincerely that you received the top in that condition. We strive to provide our customers with quality products and excellent service; thus, we are sorry this has happened to you.
We were unable to locate your order number, if you would be so kind as to call us and ask for Judith, I work at the headquarters in Boca Raton Florida, my hours are Monday-Friday from 8:00 AM to 4:00 PM eastern time. We value you as a customer and would be a pleasure to assist you with any concerns you may have.